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About me
Nicola Smith
Senior AI Programs Advisor, Southwest Airlines
As a Senior AI Programs Advisor at Southwest Airlines, Nicola Smith focuses on driving AI innovation that enhances human potential. With over 17 years of experience in emerging trends, brand strategy, and customer experience, Nicola specializes in demystifying AI and showcasing its transformative power. Passionate about educating stakeholders on the opportunities and risks inherent to AI and emerging technology, Nicola is dedicated to developing ethical, impactful strategies that aim to revolutionize the airline industry and set new standards for customer experience.
