Atlanta AI Week

Dr. M. Ramona Bryson is a thought leader at the intersection of AI, customer service, and digital transformation. With over three decades of experience in strategy, execution, program management, and business agility, she specializes in helping organizations harness AI for strategic advantage. Ramona's research explores AI’s impact on customer service employees in financial services to understand how trust and attitude toward the AI play a significant role in the adoption. Ramona blends practical expertise with academic insights to help organizations navigate AI-driven transformation. She is also a faculty member at Influential U, where she equips professionals with transactional competence to enhance their business interactions.