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Panel on AI for Customer Experience: Leveraging Data and Communication to Strengthen Client Relationships and Drive Influence
Wednesday April 23, 2025 12:00pm - 12:45pm EDT
Community Center (Techrise) Stage 2 @ Atlanta Tech Village
Leveraging Data and Communication to Strengthen Client Relationships and Drive Influence

AI is changing the way businesses connect with customers, helping them anticipate needs, personalize interactions, and improve communication at scale. But AI isn’t just about automation—it’s a tool for strategic influence. This session will show you how to use AI-driven insights to navigate complex conversations, build trust, and position yourself as a key advisor. Learn how to turn data into compelling stories that drive better decision-making and stronger client relationships. Whether you’re in sales, marketing, or customer success, you’ll walk away with strategies to enhance engagement and create lasting impact.
Speakers
avatar for Katy Keene

Katy Keene

Founder and Principal Consultant, Keene Lane Co.
Katy Keene is a marketing operations strategist, branding expert, and trusted Canva and HubSpot Partner who helps businesses integrate AI, automation, and design to streamline marketing and maintain brand consistency. As the founder of Keene Lane Co. (KLC), she specializes in aligning... Read More →
avatar for John McCahan

John McCahan

Board Member (Former VP, Customer and Member Care at FTD), FullCircle
John acts as a Board Member at FullCircle. With over two decades of experience in leading operations and strategy in various industries such as e-commerce, automotive, finance, manufacturing, and retail, he possess extensive knowledge in assessing, designing, executing, and troubleshooting complex business issues. As a... Read More →
avatar for Julie Rachel

Julie Rachel

Regional Director, Data & AI Customer Success, Microsoft Corporation
Julie Rachel is a strategic leader with 30+  years in designing, developing, and implementing business-valued technology solutions.  As Microsoft's Regional Data & AI Director, she oversees a team of Cloud Solution Architects dedicated to enabling top strategic customers across... Read More →
avatar for Nicola Smith

Nicola Smith

Senior AI Programs Advisor, Southwest Airlines
Nicola SmithSenior AI Programs Advisor, Southwest AirlinesAs a Senior AI Programs Advisor at Southwest Airlines, Nicola Smith focuses on driving AI innovation that enhances human potential. With over 17 years of experience in emerging trends, brand strategy, and customer experience... Read More →
avatar for Marva Bailer

Marva Bailer

CEO/ Founder, Qualaix
Marva Bailer is a dynamic board member, award-winning global executive, and AI thought leader with extensive experience driving over $1B in revenue at high-growth companies such as IBM, Amazon, Twilio, and Splunk. A sought-after speaker, author, and TEDx presenter, she simplifies... Read More →
Wednesday April 23, 2025 12:00pm - 12:45pm EDT
Community Center (Techrise) Stage 2 @ Atlanta Tech Village
  Panel
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